Introduction
At Ashtanga Yoga Generation, we are committed to ensuring satisfaction for all our clients. Our refund policy is designed to be transparent and fair, reflecting our dedication to exceptional customer service.
Refund Eligibility
Time Frame
Eligibility Period: Refunds are available within 30 days of purchase.
Purchase Date: The purchase date is considered the date on which payment was made and the service was bought.
Conditions
Service Access: Refunds are applicable to all services that have not been utilized or accessed significantly.
Physical Products: If applicable, any physical products must be returned in their original condition.
Exceptions: Certain promotional or discounted offers may have specific refund terms, which will be clearly indicated at the time of purchase.
Process
Request Submission: To initiate a refund, please submit a request via our official email daria@ashtangageneration.com or through your user account on our website.
Verification: Our team will verify the purchase details and assess the refund eligibility.
Approval and Processing: Once approved, the refund will be processed back to the original method of payment within a certain number of business days.
Confirmation: A confirmation email will be sent once the refund is processed.
Additional Information
Service Interruptions: In cases where service interruptions are due to our fault, we will proactively reach out with refund options.
Policy Changes: Ashtanga Yoga Generation reserves the right to modify this refund policy. Any changes will be communicated and reflected on our website.
Contact Us: For any queries or clarifications, feel free to contact our support team.
Conclusion
We value your choice to practice with us and understand that sometimes plans change. Our goal is to make the refund process as smooth and hassle-free as possible. Thank you for choosing Ashtanga Yoga Generation for your yoga journey.